How MartCarto handles visitor, buyer, and support information.

1. Information we collect

Contact and account information

When you contact support or order a reseller panel package, MartCarto may collect your name, email address, phone number, country or region, reseller ID, order reference, support messages, and business requirements.

Billing information

Payment details may be handled by third-party payment processors or direct payment channels. MartCarto should not request full payment-card details through open chat. Keep payment records and verify official instructions before sending funds.

Technical information

Website logs may include IP address, browser type, device type, operating system, referring pages, pages visited, time of access, and basic security or analytics signals.

Support evidence

If you report an issue, you may send screenshots, short videos, panel error messages, timestamps, device details, region details, and player app information. Hide passwords, private customer data, payment details, and unrelated personal information before sending evidence.

2. How information is used

• To respond to inquiries and provide support.
• To process reseller panel orders, credit loading, and account verification.
• To investigate technical issues and improve support quality.
• To prevent fraud, abuse, unauthorized access, and security incidents.
• To maintain records needed for billing, accounting, legal, and dispute purposes.
• To send service-related updates where appropriate.

3. Cookies and analytics

MartCarto.com may use basic cookies, server logs, analytics tools, or security services to understand site use, maintain performance, remember preferences, and protect the website. You can control cookies through your browser settings, although some features may not work as expected.

4. Sharing information

MartCarto does not sell personal information. Information may be shared with service providers that help operate the website, process payments, provide hosting, support customers, secure systems, or comply with legal duties. Information may also be disclosed when required by law or necessary to protect rights, users, systems, or the public.

5. International transfers

Because MartCarto supports international resellers, information may be processed or accessed in more than one country. By contacting MartCarto or using the service, you understand that data may cross borders where permitted by law and operationally necessary.

6. Data retention

Information is kept only as long as reasonably necessary for support, account management, billing, compliance, dispute handling, and security. Some transaction and support records may need to be retained longer for accounting or legal reasons.

7. Security

Reasonable technical and organizational measures are used to protect information, including secure hosting, access controls, and encrypted transmission where available. No system is completely secure. You are responsible for protecting your own reseller login, customer data, and device security.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or request a copy of your personal data. To make a request, email support@martcarto.shop. Identity verification may be required.

9. Children's privacy

MartCarto services are not directed to children under 18. If you believe a child has provided personal data, contact support so appropriate deletion steps can be reviewed.

10. Third-party links

The website may link to WhatsApp, Telegram, email providers, payment providers, player applications, device manufacturers, or related websites. MartCarto is not responsible for third-party privacy practices. Review their policies before submitting information.

11. Changes to this policy

This policy may be updated from time to time. The date at the top shows the latest revision.

12. Contact

Privacy questions should be sent to support@martcarto.shop.