Email support
For billing, account access, credit balance, onboarding, and official communication.
Support and help center
Contact MartCarto before ordering, during setup, or when your reseller panel needs help.
Use WhatsApp for urgent onboarding and panel access questions. Use email when you need a clear record for billing, technical issues, refund requests, or account verification.
Engineering support
For panel routing, EPG issues, player credential configuration, and infrastructure-level questions.
Best for urgent order, demo, activation, and support follow-up questions.
Include your reseller ID or order reference when available.
What to include
Send the right details so support can answer faster.
For technical issues, clear information matters. Avoid sending customer passwords or unnecessary private data.
- Your reseller ID or registered email.
- Your order number or transaction reference.
- The date and time the issue started.
- Short description of the panel area affected.
- Screenshots or short clips showing the error, with sensitive data hidden.
- Your target region, device type, and player app if a technical issue is involved.
Telegram
Use Telegram for updates, screenshots, and quick technical context.
Telegram is useful when support needs screenshots, short videos, or status updates. For formal requests, use email too.